Coming Soon!
We’re still trying to standardize our workflows for our other services, including tape & film reel digitization, as well as custom photo products. In the meantime, please get in touch if you want to place an order.
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Coming Soon!
We're working to bring other products and service to our website soon, including tape & film reels digitization, as well as custom photo products. Contact us now to order these services.
FAQs
We're here to help! Whether you have a question about our services, need assistance with your account, or want to provide feedback, our team is ready to assist you.
We offer an end-to-end workflow that is both easy and secure. After you place your order, we'll email you a pre-paid mailing label (usually USPS or UPS, occasionally another courier). You can schedule a pickup directly from your home or drop it off at any nearby USPS/UPS location. There's no hurry — you have up to 1 year after placing the order to mail your film in. After we receive your order, we'll scan your film. The default delivery method is a secure download link, though other options (like USB drives) are available. When we're done, we'll send your originals back to you via secure, trackable shipping.
We cannot guarantee a specific date for scanning, as some factors are outside of our control. For example, we need to accumulate a certain threshold of film before we can operate our scanners. We try to have all media returned to you 4–6 weeks after we receive them. Your digital file (download link) will be available sooner than that.
We also offer a rush service where we aim (though cannot guarantee) to deliver your scanned digital file approximately within 10–15 business days after placing your order (including time for mailing the photos to us via express service). Returning your original photos may require a few more days.
Both services use professional Hasselblad equipment and deliver exhibition-quality results.
Pro Scanning uses a Hasselblad medium-format camera capture system and is offered at two resolution tiers, giving you flexibility on price and file size.
Max Scanning uses the Hasselblad FlexTight X5 virtual drum scanner — the highest-fidelity workflow we offer, ideal for exhibition prints, archival masters, and the most demanding professional work.
See our comparison chart on the Pro Scanning page for resolutions, file sizes, and recommended use cases for each tier.
To ensure consistent service for all our customers, we issue a pre-paid mailing label to everyone sending photos in. This fee is included in your checkout cost. Orders over $99 receive free two-way shipping; orders under $99 use our flat-rate shipping. We don't accept self-shipped packages, since our intake workflow is built around our labels.
Most labs charge a premium for drum and high-end medium-format scanning ($35–$100+ per frame) because they treat it as a bespoke, low-volume service. We've optimized our workflow specifically for high-volume digitization. By running our Hasselblad FlexTight and medium-format capture systems continuously with a streamlined process, we deliver the same exhibition-quality results at far more accessible price points.
FAQs
We're here to help! Whether you have a question about our services, need assistance with your account, or want to provide feedback, our team is ready to assist you.
We offer an end-to-end workflow that is both easy and secure. After you place your order, we'll email you a pre-paid mailing label (usually USPS or UPS, occasionally another courier). You can schedule a pickup directly from your home or drop it off at any nearby USPS/UPS location. There's no hurry — you have up to 1 year after placing the order to mail your film in. After we receive your order, we'll scan your film. The default delivery method is a secure download link, though other options (like USB drives) are available. When we're done, we'll send your originals back to you via secure, trackable shipping.
We cannot guarantee a specific date for scanning, as some factors are outside of our control. For example, we need to accumulate a certain threshold of film before we can operate our scanners. We try to have all media returned to you 4–6 weeks after we receive them. Your digital file (download link) will be available sooner than that.
We also offer a rush service where we aim (though cannot guarantee) to deliver your scanned digital file approximately within 10–15 business days after placing your order (including time for mailing the photos to us via express service). Returning your original photos may require a few more days.
Both services use professional Hasselblad equipment and deliver exhibition-quality results.
Pro Scanning uses a Hasselblad medium-format camera capture system and is offered at two resolution tiers, giving you flexibility on price and file size.
Max Scanning uses the Hasselblad FlexTight X5 virtual drum scanner — the highest-fidelity workflow we offer, ideal for exhibition prints, archival masters, and the most demanding professional work.
See our comparison chart on the Pro Scanning page for resolutions, file sizes, and recommended use cases for each tier.
To ensure consistent service for all our customers, we issue a pre-paid mailing label to everyone sending photos in. This fee is included in your checkout cost. Orders over $99 receive free two-way shipping; orders under $99 use our flat-rate shipping. We don't accept self-shipped packages, since our intake workflow is built around our labels.
Most labs charge a premium for drum and high-end medium-format scanning ($35–$100+ per frame) because they treat it as a bespoke, low-volume service. We've optimized our workflow specifically for high-volume digitization. By running our Hasselblad FlexTight and medium-format capture systems continuously with a streamlined process, we deliver the same exhibition-quality results at far more accessible price points.